How to Build an Accessible and Compliant Website for NDIS Businesses

An accessible and compliant website is not just a legal requirement for NDIS providers; it’s also essential for creating a positive user experience. A well-designed website can help participants and their families easily access the information they need about your services.

Here’s a step-by-step guide to building a website that meets accessibility standards:

1. Follow WCAG Guidelines

The Web Content Accessibility Guidelines (WCAG) set the standard for digital accessibility. Key principles include:

• Perceivable Content: Use alt text for images, provide captions for videos, and ensure that text is readable with high-contrast colors.

• Operable Design: Ensure the website is navigable using a keyboard and includes features like skip links.

• Understandable Information: Use plain language and ensure forms are easy to complete.

• Robust Compatibility: Make sure your website is compatible with assistive technologies like screen readers.

2. Use a Responsive Design

Your participants may access your website from various devices, such as smartphones, tablets, or desktop computers. A responsive design ensures that your site looks great and functions well on all screen sizes.

3. Include Clear Navigation

An accessible website should have simple and intuitive navigation. Use:

• Clear menus with descriptive labels.

• A search bar for easy access to specific information.

• Breadcrumbs to help users understand their location on the site.

4. Ensure Fast Load Times

Participants and their families may abandon your site if it takes too long to load. Optimise images, enable browser caching, and minimize code to improve load speed.

5. Provide Comprehensive Service Information

Your website should include all the essential details about your NDIS services:

• Service descriptions.

• Locations served.

• Pricing and funding options.

• Contact details with multiple ways to get in touch (e.g., phone, email, and contact form).

6. Test Accessibility

Before launching your website, test it using tools like WAVE, Lighthouse, or Axe. These tools identify potential accessibility issues so you can address them.

Conclusion:

Building an accessible website ensures that all users, regardless of ability, can interact with your content effectively. It also demonstrates your commitment to inclusivity, making your NDIS business stand out as a trusted provider. By following these steps, you can create a digital presence that’s both compliant and impactful.